Frequently Asked Questions - Let Us Answer Your Questions

Yes we are an American Heart Association (AHA) Training Center. We have 2 options our 100% online course which is accredited by the Postgraduate Medical Institute OR you take our online course and do the skills via Zoom/FaceTime/Skype and you will be issued an American Heart Association eCard Certification. This has allowed us to successfully certify thousands of health care professionals and students and to enjoy a 98% acceptance rate, both nationally and internationally via our 100% online courses. If you do not need AHA, then our 100% online course is the right one for you.

American Heart Association Online Course Don't Forget! If your employer/organization requires the American Heart Association (AHA) certification, it will require live session via webinar (Zoom/Skype/Facetime) with one of our AHA instructors. During this live session you are able to ask questions and we can assess your skills. Once your skills testing is complete we will issue you the American Heart Association eCard Certification good for 2 years.

Once you complete the online part (videos/quiz questions and final exam) you will have the option on the left hand navigation bar to Schedule your webinar or inperson skills session. In person can be done at our training center in Wayne NJ, webinar can be located anywhere.


Pick Schedule Skill Session on Left Hand navigation, for the completed course click on the blue "schedule session". You can schedule multiple skills sessions for the multiple courses you have purchased.

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As of March 10, 2020 - To minimize the risk of COVID-19 transmission during AHA courses, the AHA will allow Training Centers to conduct virtual training for cognitive learning and/or hands-on skills via Zoom/Skype/FaceTime. Virtual training methods may be used until social distancing guidelines for reducing the transmission of COVID-19 outbreak are no longer in effect.


The sound and camera positioning for virtual testing must be adequate for the Instructor to accurately assess cognitive understanding of high-quality CPR and/or the advance course with drug intervention and cardiac monitors.

You must be able to Zoom, FaceTime or Skype on a computer or phone and be in a quiet environment able to concentrate on the skills test with a strong internet connection.

You should NOT be in a public place such as a Cafeteria, Starbucks, Break Room, Bench in the Park and/or at the gym on the treadmill (Yes we have had all of these happen). All these places are unacceptable. We will reschedule your skills test if you are not in a quiet area able to converse with our instructor.

Yes, our course materials are The American Heart Association (AHA) 2015 Edition ACLS Provider Handbook, The American Heart Association (AHA) 2015 Edition BLS Provider Handbook, The American Heart Association (AHA) 2015 Edition PALS Provider Handbook, The American Heart Association (AHA) 2015 Edition CPR Provider Handbook.

The American Heart Association (AHA) no longer issues physical course completion cards. They are issued electronically via each individual student's unique email. After completion of the AHA webinar via Zoom/FaceTime/Skype you will issued the ecard. And don't worry, the instructor stays on the Zoom call until you claim your AHA eCard and email it to yourself.

Since we are accredited by the Postgraduate Institute for Medicine (PIM) and offer our 100% online course and offer the American Heart Association certification (AHA with skills testing) this advanced level of authorization and certification makes the courses slightly higher. You should verify if other 100% online courses are properly accreditied.

Because we are accredited by the Postgraduate Institute for Medicine (PIM) each module must have quiz questions that test the students knowledge. Each module has quiz questions that must be answered correctly, you can not skip the questions, but you can skip or forward the video.

Yes. Provider handbooks are included (digitally) with all certifications, once you login you will be given the opportunity view the book.

No, you do not have to purchase the AHA provider manual to complete the course, the online version is included in the course.

Yes and No. For our 100% online accredited course we DO NOT require a skills test to complete our online courses. Each course includes a Clinical Skills video from our new Clinical Skills Video Series. Each video gives a complete demonstration of the correct procedures for that respective exam. Each course also includes written study materials that explain the information found in a skills test.

However, if you need specifically the American Heart Association certification, Yes it will require a live skills session (via webinar Zoom/Skype/Facetime) with one of our AHA instructors to perform skills testing.

Yes. Our ACLS, BLS, and PALS courses are eligible for AMA Category 1 Credits™ / Continuing Education

Yes. You may receive a 100% refund if your employer does not accept our 100% online certification, you must provide proof that your employer will not accept. Don't forget - we will work with you to obtain your American Heart Association certification if that is required. (Additional Steps Required, such as live session).

No. Our programs are designed to be taken at your own pace. We are considerate of health care professional's busy schedules. Should you begin the exam and find yourself unable to finish it in one sitting, you can save your progress and you may pick up where you left off.

The total number of questions varies on the program. ACLS/PALS are 50 questions as per the American Heart Association & BLS CPR is 25 questions. Heartsaver/Lay Person CPR & First Aid has 20 questions. Heartsaver/Lay Person and Bloodborne Pathogens CPR has 15 questions.

Our certification programs include unlimited retakes of certification exams. Every attempt, you receive a new set of questions.

Your account will always remain active.

Our programs are educational programs that test upon the concepts and basic skills of advanced cardiovascular life support, pediatric advanced life support and basic life support. Program completion does not ensure that an individual has the competence to perform these skills. It is the responsibility of each hospital or practice to determine the level of competence and qualifications required for someone to assume clinical responsibilities for these.

Yes, our program was formed by a team of physicians, physician assistants, nurse practitioners, and nurses to provide the highest standard of certification for all health care professionals and would-be professionals.

Yes. We have certified thousands of people whose employers have been very satisfied with our increased standards. We are proud to say that we have over a 98% acceptance rate nationally. Regardless, we suggest you consult your employer regarding our certification to avoid any possible inconvenience on your part. If your employer requires the American Heart Association Certification it requres additional steps such as an live skills session (via Zoom/Skype/Facetime) to make sure you understand the material and perform the nessessary steps.

Yes, we can recertify you regardless of the time that has lapsed since your last certification.

All provider cards are valid for 2 years after the date certification awarded.

Yes. As soon as you pass the exam, you will be granted instant access to a digital provider card. You can use this digital copy while waiting for your physical provider card that we will mail to you.

Please allow 5-7 business days, depending on your location, to receive your card. If you are taking the American Heart Association webinar you are issued the eCard on heart.org and there will be no paper card.

If your employer fails to recognize any of our 100% online certifications, we will work with you to obtain the American Heart Association Certification (requires additional steps with a live instructor).

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